About Our 24/7 Support Services:
Alpha provides cost effective 24/7 expert support to ensure your operations run smoothly, safely, and without interruption—day or night.
Whether it’s troubleshooting an urgent issue or guiding your team through critical processes, our dedicated specialists are always on standby.
With real-time remote monitoring, rapid response protocols, and proactive maintenance alerts, we minimize downtime and keep your systems secure.
In an emergency, every second counts— and we’re here whenever you need us.
True round-the-clock support for critical failures.
Alpha commits to a fast response. We always deliver !
Scheduled visits to keep your systems running smoothly.
We conduct a comprehensive assessment of your equipment.
Practical guidance on keeping your systems up-to-date and functional.
Flexible, tailored agreements to meet your specific needs.
Get in Touch.
Our support team operates from our Carrigtwohill office in Cork, providing reliable coverage for clients across the UK, Ireland, and Europe.
When you call, our office team will immediately raise a Service Ticket. During out of hours, your call will be directed to our Service Help Desk.
One of our Engineering team will assess the ticket and call directly to establish next steps to get your process back up and running. We offer remote access to our clients for fault diagnosis.
If the issue persists, the relevant resource will be dispatched to site within the agreed timeframe and you'll be back in production without delay.
Real-time monitoring and diagnostics for fast issue resolution.
Detailed investigations to identify and prevent recurring issues.
We ensure your safety systems are properly maintained and supported.
Regular or on-demand backups for PLCs, drives, and other programmable devices.
We help you source and manage essential spare parts.
Expert advice to improve system efficiency and address technical challenges.
Proactive Maintenance & Clear Communication
When issues arise, we don’t just fix them—we track, monitor, and communicate every step of the process.
This gives you the confidence that your systems are being properly maintained and any potential problems are being handled before they affect your operations.
Our goal is to provide comprehensive support that doesn’t just keep your assets online but extends their operational life, even as technology evolves.
We’re here to protect your investment, minimise downtime, and help you focus on running your business.